Return & Refund Policy
Return Policy
Due to hygiene and safety reasons, baby diapers and other personal care products cannot be returned once delivered and opened.
Returns will only be accepted in the following cases:
- Product received is damaged during transit.
- Wrong product was delivered.
- Product received is defective or unusable.
To initiate a return request:
- Contact our customer support within 48 hours of delivery.
- Share your order number along with clear photographs of the product and packaging.
- Our team will review the request and provide further instructions.
CloudCush reserves the right to reject return requests that do not meet the above conditions.
Refund Policy
Refunds will be processed only after the returned product has been received and inspected by our team.
Approved refunds will be issued:
- To the original payment method used during purchase.
- Within 5–7 business days from approval of the refund request.
In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details for processing the refund.
Shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Cancellation Policy
- Orders may be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
- If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.